Navigating the RedFlag Platform
Overview
The RedFlag dashboard is your central hub for managing recipients and desktops, sending messages, configuring settings, and accessing platform tools. Depending on your user role and the features enabled for your location, your dashboard may look slightly different.
This article provides an overview of the main navigation areas within RedFlag, your profile settings, and the Help Center.
Understanding the Main Home Screen of RedFlag
When you log into RedFlag, you will land on the main dashboard. The dashboard displays the features and areas of the platform you have access to based on your role and enabled services.
The main navigation menu provides access to areas such as:
- Groups
- Recipients
- Desktops
- Messages
- Chats
- Incidents
- More (Settings and Configuration)
🛡️ Note: Some features, such as Desktops, Chats, and Incidents, may not be included in your RedFlag plan.
Navigation Tips
- Clicking the RedFlag logo in the top-left corner will return you to the main dashboard.
- The platform logo can be customized under your location settings.
- The Create Message button at the top of the platform allows you to quickly begin creating a new message from anywhere in RedFlag.
User Information and Profile Settings
In the top-right corner of the platform, you will see your:
- Name
- User role type
- Active location
- If you have access to multiple locations or accounts, you can switch between them using the location dropdown menu.
From your profile settings, you can:
- Update personal information
- Manage your password
- Update your two-factor authentication (2FA) phone number
- Save conference bridge information for future messages
- Change the platform language
Supported platform languages include:
- English
- French
- Portuguese
- Spanish
🛡️ Note: If your location uses Single Sign-On (SSO), some profile information must be managed through your identity provider and cannot be edited directly within RedFlag.
Help Center
The Help Center provides quick access to:
- Knowledge base articles
- Product announcements
- AI-powered article search
- Contact Support options
If you experience an issue, you can submit a support request directly from within the platform and attach screenshots or recordings when needed.
If you are unable to log into the platform, you can also contact support through email.