Introduction to RedFlag Platform

Welcome to RedFlag – a comprehensive mass communication platform designed to help you quickly send messages to recipients and desktops across multiple channels, ensuring fast and effective communication in any situation.

Supported Channels

With RedFlag, you can communicate via:

• Email
• Text (SMS)
• Voice Call
• Desktop Notifications
• Microsoft Teams
• Mobile App Notifications
• Webhook Posts

Main Sections of RedFlag

Groups

Groups are used to organize your recipients and desktops for easier messaging.

• Static Groups: Manually created groups where recipients/desktops are manually added or removed.
• Dynamic Groups: Automatically populated groups based on matching data field values (e.g., Job Title = Manager).
• Geofenced Groups: Automatically created based on a group's, recipient’s, or desktop’s physical location using group location coordinates, address data, or location services from devices.
• Synced Groups: Synced groups to import recipients into RedFlag from external system (sFTP, Azure AD, Paylocity API, Data Connector integrations). 

Recipients

Recipients are the individuals you communicate with through RedFlag.

• Each recipient has a profile that stores:
• • Contact information (email, phone numbers, etc.).
  • Delivery channel preferences (which communication methods they opt into or out of).
  • Additional data fields (e.g., department, job title, location) used for filtering and dynamic grouping.

Desktops

Desktops are workstations or computers with the RedFlag Desktop App installed. These devices can receive desktop notifications directly from RedFlag.

• Desktops have their own profiles, similar to recipients, but tied to the device itself.
• Desktops can also be grouped into static, dynamic, or geofenced groups.

🛡️ Note: The Desktop feature is not included in every RedFlag plan.

Messages

The Messages section is where you create, send, and manage all outgoing communications.

• Choose who to message (recipients, desktops, groups, geofences).
• Select which channels to send via.
• Use templates for faster message creation.
• Review delivery reports after messages are sent.
• Configure message activity reports. 

Chats

The Chats section allows two-way communication between RedFlag users and recipients.

• Respond to inbound text messages and emails.
• Start a new chat conversation directly with recipients.
• Manage inbox assignments and chat status (New, Open, Closed).

🛡️ Note: The Chats feature is not included in every RedFlag plan.

Incidents 

The Incidents section allows users to:

• Monitor real-time threats (weather events, emergencies, etc.).
• Manage and respond to incidents as they develop.
• Send messages directly related to a specific incident.
• Track active threats.

🛡️ Note: The Incidents feature is not included in every RedFlag plan.

More Section

The More section contains important setup and configuration tools, including:

• Location Details – Manage your organization’s settings, view the activity log, monitor credit usage.
• Setup – Customize data fields, channel settings, and default options, email domains, contact card, and welcome message.
• Integrations – Configure external integrations (e.g., Azure AD Data Import, Data Connector, Microsoft Teams, Paylocity API, Recipient API, sFTP, Webhook).
• Users – Manage user accounts and their access permissions.
• Recipient App Settings – Customize the Recipient App portal for recipients.
• Desktop App Settings – Manage options related to the Desktop App alerts.