Quick Guide to Optional Features

Overview

RedFlag includes a range of optional features you can configure to fit how your organization communicates. None of these are required to start sending messages. Review each one below and decide which ones you'd like to set up for your location.

This article is split into two sections:

Optional Features for All Locations: Available to every RedFlag location.
Optional Features Based on Your Plan: Available depending on the features included in your plan.

Optional Features for All Locations

Sender Information

📍 To access Email Domains, go to: More > Setup > Email Domains

Sender information controls how your messages show up for recipients. When recipients recognize the sender, they're more likely to open and trust your messages.

Email: By default, RedFlag emails are sent from no-reply@redflaghub.com. You can add a custom email domain so emails come from your organization's domain instead (for example, alerts@yourdomain.com). You can also update the From Name, banner image, colors, and fonts in your email template.
Text: Text messages are sent from your location's 10DLC number, which you selected during brand registration.
Voice Calls: Voice calls are sent from your location's caller ID number. This is usually a different number from your text number.

🛡️ Note: A custom email domain has to be authenticated with DNS records (SPF, DKIM, and DMARC) before RedFlag can send from it. Your IT team should also whitelist RedFlag's sending IP address, 167.89.17.161, so RedFlag emails aren't filtered or blocked.

Contact Card

📍 To access Contact Card, go to: More > Setup > Contact Card

The Contact Card lets recipients save your organization's contact information directly to their phone. This makes your messages easier to recognize and cuts down on confusion about who is sending them.

Enter your business name, website, support email, support phone number (optional), and address.
Your sending email address, text number, and voice call number fill in automatically from your location settings.
Upload your logo so it appears when recipients save the contact.
Download the Contact Card and attach it to a message, or include it in your text welcome message.

📄 Related Articles: Contact Card

Welcome Message

📍 To access Welcome Message, go to: More > Setup > Welcome Message

Welcome Messages are sent automatically to newly added recipients to introduce your organization's use of RedFlag. You can set up an email welcome message, a text welcome message, or both.

Explain what types of messages recipients will receive.
List the channels you'll use (email, text, voice).
Include a Contact Card link in the text message so recipients can save your number.
Add your Recipient App link so recipients can manage their notification preferences.

🛡️ Note: Each recipient receives the welcome message only once. Welcome messages are only sent between 9:00 AM and 5:00 PM in your location's time zone. Welcome Message must be enabled for your location, so contact Support if you don't see it under Setup.

📄 Related Articles: Welcome Message

Add Additional Users

📍 To access Users, go to: More > Users

Users are the people who can log in to RedFlag to send messages and manage your location. Account Admin and Super Admin users can add and remove other users. Choose from several role types to control what each user can access.

🛡️ Note: The number of users available for your location depends on your plan.

📄 Related Articles: Add User · User Roles and Permissions

Review Prewritten Templates

📍 To access Templates, go to: Messages > Templates

We've added 10 prewritten templates to your location for common scenarios such as IT Outage and Shelter in Place. Review them and edit the content to match your use cases, or delete any you don't need.

📄 Related Articles: Create Template · Template Folders

RedFlag Mobile App for Users

Manage RedFlag and send messages on the go with the mobile app for users. Search for "Pocketstop – RedFlag and M360" in the App Store or Google Play Store.

📄 Related Articles: Mobile Apps

Optional Features Based on Your Plan

The features below are available on select plans and may not be included in your current subscription. If you are interested in adding any of these features, contact support@redflaghub.com.

Microsoft Teams Channel

Send RedFlag notifications directly to a Microsoft Teams channel so recipients can receive alerts where they already work.

To set up: Go to Location Details > Settings > Microsoft Teams. Connect RedFlag to your Microsoft tenant, then send a consent request to your Microsoft 365 admin. Once approved, you can add a Teams channel as a delivery method when sending notifications.

📄 Related Articles: Microsoft Teams Integration

2-Way Chat Inbox

Allow recipients to reply to your messages by text or email. Replies are collected in a centralized inbox where your team can respond or monitor conversations.

To set up: Go to Location Details > Settings > Chat Inbox. Configure auto-reply messages, set out-of-office responses, and enable email forwarding for inbound replies.

📄 Related Articles: 2-Way Chat Overview · Chat Inboxes

Recipient App Settings

Customize the recipient-facing app experience, including how recipients register, sign in, and interact with your organization branding.

To set up: Go to Location Details > Settings > Recipient App. Options include registration and sign-in rules, profile field visibility, and branding (logo, colors, fonts, disclaimers).

📄 Related Articles: Recipient App Access · Recipient App Profile Settings · Recipient App Customization

Desktop App Settings

Customize how desktop alerts appear to recipients and give your team quick-select message headlines for faster sending.

To set up: Go to Location Details > Settings > Desktop App. Configure the alert appearance and add preset message headlines your team can select when initiating a desktop alert.

sFTP Automated Grouping

If your location imports recipients via sFTP, RedFlag can automatically create groups based on a column in your import file. New values added in future imports will generate new groups automatically.

To set up: Contact support@redflaghub.com to enable this feature and confirm your file column mapping.

📄 Related Articles: sFTP File Import Data Integration · sFTP File Import Configuration & Setup

International Countries

Enable text and voice messaging to recipients in international destinations beyond the default coverage.

To set up: Go to Location Details > Settings > Countries. Select the countries you want to enable for text and voice delivery.

📄 Related Articles: International Countries

Recipient Verification Message

Send recurring messages (email and text) that ask recipients to confirm they are still the right contact for your location. This helps keep your recipient list current.

To set up: Go to Location Details > Settings > Recipient Verification. Choose which groups to include, select a start date, and set a frequency (Quarterly, Half-Yearly, or Yearly).

📄 Related Articles: Recipient Verification Message

Threat Intelligence

Monitor potential risks near your locations on an interactive map. Set up monitoring rules to surface threats relevant to your organization.

To set up: Go to Location Details > Threat Intelligence. Add Monitoring Rules to define the types of threats and geographic areas you want to track.

📄 Related Articles: Threat Intelligence Overview · Threat Intelligence Configuration

Need Help?

If you have questions about any optional feature or want to enable a plan-based feature, reach out to our support team:

Email: support@redflaghub.com