International Countries

📍 To access International Countries go to: More > Location Details > Settings

Overview

If your RedFlag location has purchased International Messaging, you can manage which countries are enabled for sending messages to. RedFlag provides a list of supported countries, allowing you to select only those necessary for your location.

Configure International Countries

To enable or disable international countries for your location:

• Navigate to More > Location Details > Settings.
• Scroll to the Messaging Type section.
• Click the Countries button next to the International feature setting.

The slide-out will display two tabs:

• Assigned: Countries currently enabled for your location.
• Unassigned: Countries available for activation.

Add a country

• In the Unassigned tab, check the box next to the desired country.
• Click Add and Save at the top of the slide-out.
• Click Save at the bottom-right of the Settings page.

Remove a country

• In the Assigned tab, check the box next to the country you want to remove.
• Click Remove and Save at the top of the slide-out.
• Click Save at the bottom-right of the Settings page.

🛡️ Note: Changes may take a few minutes to take effect after saving.

Request a New International Country

If a country you need is not listed, please email support@redflaghub.com. Our team will investigate whether we can support messaging to that country. If approved, it will be added to the selection list for future use.

Sending Text Messages to International Countries

When sending text messages outside the United States, delivery is not guaranteed. Each country has its own carrier rules, regulations, and restrictions that may impact whether messages are delivered successfully.

Supported Defaults

• Canada – Messages are sent from a default Toll-Free Number (TFN).
• Puerto Rico – Messages are sent from a default TFN.
• Ireland – Messages are sent from a dedicated Ireland phone number.
• All Other International Countries – Messages are sent using a jersey U.K. (+44) number. Some carriers may deliver directly from this number, while others may reroute and deliver from a dedicated local number or shortcode.

Country-Specific Requirements

Some countries impose additional restrictions before messages can be delivered. These may include:

• Having a registered local business entity in the country.
• Requiring a local resident or end user to authorize or register messaging traffic.
• Restrictions on including links or specific content within messages.

Because these requirements vary, RedFlag cannot guarantee acceptance or delivery of international messages.

🛡️ Note: Regulations are subject to change by each country’s carriers at any time. For critical communications, we recommend confirming local requirements and considering alternative delivery channels (e.g., email, Microsoft Teams, desktop takeover, or mobile app push notifications).